You can process return pick tickets from the Pick Tickets screen. Return tickets follow the same basic steps as request tickets, with a few key differences.
Process Steps
Go to the Inventory Movement module in the left-hand menu.
Click Pick Tickets.
Use the filters to narrow results. Look for tickets where the Source column shows Return.
Select the checkbox next to the return ticket.
From the Actions dropdown, click View to open the ticket.
Click Save at the top of the screen.
When prompted with “Ready to pick?”, click Yes.
Use the filters again to find the same ticket. The Status should now show Ready to Pick.
Select the checkbox next to the ticket.
Click Pick This Ticket.
The ticket will open with Status = In Progress. The top fields will be grayed out and cannot be edited.
Click the item under the Requested column.
Enter or scan the item in the Picked field.
Click Save.
When prompted with “Transfer picked items?”, click Yes.
When prompted with “Close this Ticket?”, click Yes.
Review the transfer ticket information.
Click Process Transfer to complete the return.
💡 Tip:
To automatically set new pick tickets to Ready to Pick, go to:
Administration > Company Settings > Default Pick Ticket Status