About This Feature
The Service Request feature is available in both the Field and Warehouse apps. It allows users to report tools or equipment that need service. Service requests can be reviewed and converted into Work Orders by the service team in ToolWatch Cloud.
Access the Service Request Screen
Tap Service Request from the main menu on the left side of the screen.
On Android, tap the + icon in the bottom right corner. On iOS, tap the + icon in the top right corner of the My Service Request screen.
Tap the barcode icon at the top of the screen to scan the item, or manually enter the Item Number.
The selected tool or equipment will appear on the screen.
Tap the Service Requested field and select a service type.
Note: Services must be set up in ToolWatch Cloud under:
Administration > Company List > Description > Service Request.
Tap Urgency and choose: Low, Medium, or High.
Tap the Notes field to enter any additional information about the issue.
Tap Attachment at the bottom of the screen to add a photo or image.
You can use your mobile camera or upload a file from your device.
Tap Submit to send the request. A success message will appear.
Tap Cancel to discard the request without saving.
After Submitting
You will return to the My Service Request screen.
Requests will appear as Pending until the service team reviews and converts them to a Work Order in the Cloud.
Once converted, the request will appear in the In Progress list.